The health, safety and well being of all participants and staff is paramount; all participants must follow safety guidelines and instructions given by any member of City Hoops staff.
Bullying, verbal or physical abuse of any kind will not be tolerated.

Should a participant feel their rights are not being maintained, they should approach staff who will begin an investigation as soon as possible. City Hoops reserves the right to refuse or terminate enrolment if there is a breach of the Camp Behaviour Guidelines. Any costs incurred as a result of damaged property will be charged to the parent/guardian. No refund of the program fee will be provided to participants removed for behavioural reasons.

Failure of any camper to uphold the behaviour guidelines may result in the following:
1. City Hoops staff will remind the camper about appropriate behaviour
2. If inappropriate behaviour persists either:

• Supervision will be increased, for example bring the child/young person closer to the coach

• The participant may be removed from the group for a period of time to allow them time to re ect on their behaviour.

3. depending on the severity and persistence of the mis-behaviour, parents may be contacted.
4. if a child’s behaviour still does not improve despite all efforts, staff may have to ask the parents to remove the

child from the program. This is an extremely rare situation and would only ever be a last resort.